Laura Jennings

Agile Coach at Softrams, a Tria Federal Company

Laura Jennings is a dynamic Agile Coach and SAFe Practice Consultant at Softrams, a Tria Federal Company, where she drives enterprise agility for federal health agencies like the Centers for Medicare and Medicaid Services. With over 15 years of leadership experience and 9 years in Agile methodologies, Laura has worn many hats—from Scrum Master and Release Train Engineer to strategic coach—transforming teams across DevOps, UX, IT Help Desk, and infrastructure services. At Softrams since 2022, she facilitates Agile Release Trains (ARTs), PI Planning, and performance tracking, achieving 23% increases in team velocity and 34% improvements in delivery consistency. Previously at USAA (2014-2022), she progressed from Life & Health Sales Advisor to RTE, championing Agile adoption in core infrastructure, boosting productivity through metrics, impediment removal, and team collaboration. Her early career at UnitedHealth Group honed customer service excellence and training skills, improving call quality from 73% to 92%. Certified SAFe 6 Practice Consultant (SPC), RTE, Advanced Scrum Master, and ICAgile Professional Facilitator, Laura holds a degree in Leadership Psychology from the University of the Incarnate Word. Known as the 'Tatted Leader,' she breaks stereotypes with tattoos and infectious positivity, mentoring over 25 leaders in decentralized decision-making and psychological safety. Her human-centered approach builds trust in distributed teams spanning the U.S., India, and Mexico, emphasizing 'cameras on' leadership for engagement. Beyond work, Laura is a solopreneur nutritionist, personal trainer, cycle instructor, and former recording artist who toured Sicily. Her mission: empower organizations to embrace agility as a mindset valuing people and transparency. [LinkedIn profile](https://www.linkedin.com/in/laura-jennings-tatted-leader), [Tria Federal bio](https://triafed.com/laura-jennings/).

Key Insights from Laura Jennings

Led Agile transformations achieving a 23% increase in team velocity and 34% improvement in delivery consistency.

— Laura Jennings on Performance Optimization

Mentored over 25 Product Owners, Scrum Masters, and executive leaders, fostering decentralized decision-making.

— Laura Jennings on Leadership Development

Facilitated hybrid PI Planning across U.S., India, and Mexico teams.

— Laura Jennings on Global Agile

Transformed team dynamics from toxic to thriving by building trust and psychological safety.

— Laura Jennings on Team Culture

Notable Quotes from Laura Jennings

"As a unique and charismatic leader, I breathe positivity into every room, champion diversity and inclusion, and guide Agile teams with a human-centered approach." - Laura

— Laura Jennings

"I am always listening, learning, and seeking out ways to add value and support my teams in any way possible."

— Laura Jennings

Frequently Asked Questions about Laura Jennings

What is Laura Jennings' expertise in SAFe?

Laura is Certified SAFe® 6 Practice Consultant (SPC), Release Train Engineer (RTE), Advanced Scrum Master, Product Owner/Product Manager, and SAFe Agilist. She facilitates ARTs, PI Planning, and drives continuous improvement for federal clients, with experience at Softrams and USAA. Her SPC certification (2024) positions her as a thought leader in Scaled Agile Framework implementation. [LinkedIn certifications](https://www.linkedin.com/in/laura-jennings-tatted-leader).

How has Laura impacted team performance?

At Softrams, she led transformations yielding 23% velocity increase and 34% delivery consistency gains. At USAA, as Scrum Master, she developed metrics, removed impediments, and fostered collaboration for infrastructure teams. Her servant leadership emphasizes transparency and ownership. [Tria bio](https://triafed.com/laura-jennings/).

What is her background outside Agile?

Started in customer service at UnitedHealth Group (2010-2014), achieving top Medicare sales and training 40+ hires. At USAA, handled sales and project management before Agile roles. Holds Leadership Psychology degree; practices as nutritionist and trainer. Former recording artist. [LinkedIn experience](https://www.linkedin.com/in/laura-jennings-tatted-leader).

What companies has she worked with?

Current: Softrams/Tria Federal (CMS projects). Past: USAA (infrastructure, health sales), UnitedHealth Group (Medicare). Focus on federal health and financial services IT. Tria Federal: 1500+ employees, federal IT consulting, Arlington VA. [Acquisition news](https://triafed.com/tria-federal-acquires-softrams/).

Laura Jennings — Areas of Expertise

  • SAFe Implementation
  • Agile Coaching
  • Release Train Engineering
  • Team Facilitation
  • Enterprise Agility
  • Servant Leadership
  • Guest

Laura Jennings — Signal Brief

Signal Score: 0/100

Generated 2026-04-16T01:25:56.355Z